FAQs

Ordering

Can I make a custom order?

Yes of course!

We suggest looking at our website to see if there is something similar to your vision and we can discuss substituting flowers colours and products. If there is nothing on our website that represents what you'd like to achieve, please chat to our friendly florists about your requirements and they'll confirm what's possible. for you.

Phone us on 09 296 1110 or email info@soulflower.co.nz at least 24 hours before delivery time with what you would like and we will get back to you asap with a price and your options.

Do Soul Flower do events?

Yes we do!

We've done arrangements for weddings, parties and work functions so just give us a call or send us an email on info@soulflower.co.nz with what you're looking for and we'll let you know what's possible.

How can I pay for my order?

When you order through the website, you will be given a range of payment options - credit (or debit) card, paypal or bank deposit. Please note that we don't send an order until the payment clears.

If you place your order over the phone, we will take your payment by credit card.

If your business or organisation orders from us often, you can set up an account and receive invoices instead — in this case, you can select "account" as your payment option at check out on the website.

Are the credit card details I submit secure?

The payment systems we use are fully secured and confidential. If you place your order over the phone we do not store your credit card information.

Delivery

When will my delivery arrive?

We offer same day delivery service within the Auckland Region and deliver 6 days a week Monday - Saturday.

Unless a later delivery has been requested, we will deliver your flowers as quickly as possible.

We do not deliver on Sunday so if you have placed an order, it will be dispatched first thing on Monday morning. We are closed on New Zealand Public holidays, so if ordered on these days, we will make and despatch your order the following day.

Delivery Fees

We offer Auckland same-day delivery service Monday - Saturday. The cost of delivery is listed below:

Standard Delivery: $16.50

Rural Delivery: $25

Outside of Auckland: $30

Do you deliver on weekends?

We are open 9am - 4pm on Saturday to make deliveries. We recommend you place your order before 12pm on Saturday or on the Friday before, to be safest.

We do not deliver on Sundays. If you place your order on Sunday, we will fulfil it the following Monday.

The only exception for Sunday delivery are for special events like Mothers Day or Valentines Day!

What happens if the recipient isn't home?

If the recipient isn’t home when a courier tries to make delivery, the courier will first try to call them if a phone number has been provided. If we can’t get touch with the recipient, the courier will leave it in a safe sheltered spot, under cover if they are able to do so.

I entered the wrong delivery address, can I change it?

We totally understand that accidents happen. Please ring our store on 09 296 1110 as soon as you can and let us know the correct address and we'll update this for you.

Can I pick up my order?

Yes of course! Just choose 'pick up' at the check out.

We are located at 3/75 Hingaia Road, Karaka 2113

Collection will be ready in about 1 hour

General

Will my bouquet be exactly like the picture?

For the most part yes, but due to seasonal availability, some flowers may be substituted

How long will my flowers last?

It does vary due to different conditions, if they are kept well watered and out of direct sunlight,/heat pump/air conditioning etc you should expect your flowers to last at least 5 days, we will guarantee this.

Do you have a physical store?

Pop in and say hello!

We are located at:

3/75 Hingaia Road, Karaka 2113

What are your store hours?

We are open:

Monday - Friday: 9.00am to 5.00pm

Saturdays: 9.00am - 4.00pm

Sunday: 10.00am - 3.00pm

(Closed on Public Holidays)